First and foremost, screen your calling data against the Telephone Preference Service. It’s easy, inexpensive and quick.
There are two registers
- one register for consumers, partnerships and sole traders (the Telephone Preference Service or TPS); and
- a second register for limited and plc businesses (the Corporate Telephone Preference service or CTPS)
If you’re calling consumers, you need only screen against the TPS, but if you’re calling businesses, you’ll need to screen against both registers.
Operate a Do Not Call (DNC) List
It’s common sense, but also a legal requirement, that if someone you call asks you not to call them again then you must follow their wishes and not call them again.
To achieve this, you need to operate a proper DNC process.
TPS Services offers free DNC management that allows you to create users and give them a URL that they can use to enter new additions to multiple DNC lists that you can then download or integrate into other applications.
We provide you with one central place to manage and collate your DNC requests.