Despite a warning from the ICO that it must operate within the rules or face action, FEP Heatcare deliberately broke the rules again, this time making marketing calls playing a recorded message.
Calls that play a recorded messages are covered by the Privacy Electronic Communications Regulations (PECR) and can only be made to people who have given the organisation their permission to receive this type of call. FEP Heatcare admitted it did not have that consent.
The ICO found that FEP instigated 2,692,217 automated calls between April 2015 and July 2015.
Ken Macdonald, Assistant Commissioner for Scotland, also said:
“We know people hate nuisance calls and what this company did made people angry enough to complain. The kind of calls FEP Heatcare was making – recorded and about energy services – generated the most complaints to the ICO in February 2016. Combined with automated calls about PPI, they made up 66% of our recorded complaints.”
FEP Heatcare Ltd Enforcement Notice as issued by the ICO
Download the Notice